CABX LLC ("CABX," "we," "our," or "the Company") is a Michigan-registered dispatching, scheduling, coordination, and payment-processing platform.
CABX:
All transportation is performed by independent contractor drivers ("Drivers") operating under their own authority, using their own vehicles, and covered by their own insurance policies. CABX's role is limited to publishing ride requests, connecting riders with independent drivers, processing payments through third-party platforms, and providing scheduling, dispatching, and communication tools.
By booking a ride, you acknowledge that the Driver — not CABX — is the transportation provider, and all liability rests with the Driver and their insurance.
All Drivers are 1099 independent contractors under Michigan law and federal IRS guidelines. Drivers retain full rights to:
CABX does not train drivers, supervise driving, control routes or vehicle operation, provide equipment or vehicles, mandate work hours, or guarantee earnings. Drivers are solely responsible for their own commercial or personal auto insurance, compliance with Michigan Motor Vehicle Code (MCL 257.1 et seq.), compliance with FMCSA rules for interstate travel, and compliance with U.S., Canadian, and Mexican border regulations.
All transportation services are performed by Drivers using their own vehicles and insurance policies. CABX is not responsible for insurance coverage, insurance disputes, insurance denials, driver negligence, or passenger negligence.
By using CABX services, you agree to release and hold harmless CABX LLC, its members, officers, agents, and affiliates from any and all claims, damages, losses, or expenses arising out of or related to your use of CABX transportation services.
Customers must:
Failure to comply may result in immediate termination of service without refund, permanent ban from CABX services, and/or reporting to law enforcement.
Drivers have full and final authority to cancel a ride at any time, refuse service for safety, legal, or compliance reasons, decline prohibited items, end a trip early, contact law enforcement, refuse border crossing if documents are insufficient, refuse food or drink in the vehicle, and charge cleaning fees. If a border crossing is refused due to insufficient documents, the customer may contact CABX to reroute for an additional cost or be left in a safe location. CABX fully supports all Driver decisions.
CABX-connected vehicles may be equipped with dash cameras, interior cameras, or audio recording devices. By entering a CABX-connected vehicle or using CABX services, you expressly consent to being recorded — visually and/or by audio — for the duration of your trip. Recordings may be retained and used in connection with safety, insurance claims, dispute resolution, and legal proceedings.
All rides must be pre-arranged and fully paid before service begins. Payment is due upon confirmation of your reservation via the secure checkout link provided by CABX.
Minimum Trip Distance: All rides require a minimum trip distance of 0.1 miles. Reservations below this threshold will not be accepted.
Pending Payments: Failure to pay any outstanding balance may result in legal action and permanent suspension from CABX services.
CABX cannot guarantee fulfillment of bookings that do not meet the required advance notice window. CABX is an appointment-based service and availability is not guaranteed for last-minute requests.
All payments submitted on CABXLLC.io are non-refundable once processed, unless the issue is caused solely by CABX and fully within our control. This is compliant with Michigan Contract Law (MCL 566.1 et seq.), Michigan Prepaid Service Rules, and Michigan Transportation Standards.
Refunds are only issued if:
Refunds are NOT issued for: customer misunderstanding, customer error, customer cancellation, customer lateness, customer no-show, customer dissatisfaction, customer failure to read terms, weather/traffic/road closures, verification issues, or legal issues.
Submitting payment confirms you reviewed the final total, understood the terms, accepted the non-refundable nature, had access to AI assistance, and had the opportunity to seek legal counsel.
All CABX rides include a 5-minute pickup wait time, beginning at the Driver's scheduled arrival at the confirmed pickup location. This window applies to all service tiers.
If a Rider has not boarded within the 5-minute window, the Driver may — at their sole discretion — cancel the trip and depart. In the event of a Driver-initiated cancellation due to exceeded wait time:
Repeated no-shows may result in suspension from CABX services. The Driver's decision to wait beyond the 5-minute window, if any, is entirely at their discretion and does not constitute a waiver of this policy for future trips.
Stop allowances vary by service tier. Tiers designated as Direct Only do not permit stops. Any requested stop on a Direct Only tier may be declined by the Driver.
For tiers that permit stops, additional stops must be pre-booked and increase the fare by $5 per stop. Unlimited-stop tiers keep the fare meter active throughout the duration of the trip. Riders acknowledge the final fare may exceed the initial estimate based on stops, tips, or other agreements with the Driver arising out of necessity or emergency.
A $100 cleaning fee may be charged at the Driver's sole discretion following any trip. This fee applies to all service tiers and may be assessed for — but is not limited to:
A cleaning fee of $100 may be collected as a separate transaction and then refunded once cleared by the driver within 14 business days. The Driver's assessment is final.
CABX LLC and its Drivers are not responsible for returning, holding, or delivering lost, forgotten, or left-behind property. Due to scheduled ride commitments, Drivers are unable to return to previous locations or hold items between trips.
Items left in a CABX vehicle may be turned over to local police, the FBI, or another available legal authority. CABX assumes no liability for any items left behind once the Driver has departed.
Riders are strongly advised to check all personal belongings before the Driver leaves.
When tolls apply, the toll amount is added to the fare. Remaining toll-related profit is split between the Driver and CABX LLC. All à-la-carte add-ons are non-refundable and are split 50% or more depending on driver experience.
CABX LLC complies with the Americans with Disabilities Act (ADA) Title III. Customers must be able to enter and exit the vehicle independently without physical assistance from the driver, unless a caregiver is present at pickup and drop-off. Drivers may assist with loading mobility devices or medical equipment only when items fit safely in the vehicle and can be secured without hazard.
Under ADA Title III, a service animal is defined as a dog trained to perform a specific task directly related to a person's disability, or in limited cases a miniature horse meeting ADA criteria. All animals must fit safely in the driver's vehicle. CABX and Drivers do not require documentation, certification, ID cards, vests, or proof of training. Drivers may only ask the two ADA-approved questions: (1) "Is the animal required because of a disability?" and (2) "What work or task has the animal been trained to perform?"
All service animals must be leashed, harnessed, or under strict voice control; must not behave aggressively or excessively bark; must not jump on seats or passengers; must not block exits or create hazards; and must not relieve themselves in the vehicle. If a service animal is out of control or poses a safety risk, the Driver may terminate the ride immediately and ask the passenger to exit. No refund will be issued. This is fully compliant with ADA Title III.
Service animals are welcome at no additional pet fee, but any mess, odor, hair, fluids, or damage caused by the animal is subject to the standard $100 cleaning fee under Section 10. This fee is lawful under ADA as it is a damage-based cleaning fee, not a pet fee.
A $50 pet travel fee applies to all non-ADA pets. Pets must be in a carrier at all times, limit 2 pets per trip. All pets must be able to enter and exit the vehicle without assistance, must not create a safety hazard or obstruct the Driver's view, and must not behave aggressively or unpredictably.
A pet is considered a hazard if it scratches, bites, or lunges; jumps on the Driver; blocks the Driver's controls; causes the Driver to lose focus; defecates or urinates; causes excessive odor; or interferes with safe vehicle operation. If a pet cannot safely enter the vehicle or creates a hazard, the Driver may refuse or terminate the ride without refund. Driver judgment is final.
Passengers are fully responsible for controlling their animal, preventing damage and messes, and ensuring the animal does not interfere with driving. Violations may result in immediate termination of service, no refund, cleaning fees, and/or permanent ban.
Food is allowed only if the customer discloses all allergies, the driver will purchase what is reasonably available within the voucher allowance, and the customer provides backup options. Messy, spill-prone, or strong-odor foods are prohibited. Any spill results in a $100 cleaning fee regardless of severity. All trash must be removed by the customer before exiting.
Drivers retain full authority to decline participation in the food voucher program, refuse specific food or drink items, or disallow food entirely. Unused vouchers cannot be saved, transferred, or applied to a future ride.
CABX supports rides across all U.S. states. Drivers must comply with FMCSA regulations, state-to-state transportation laws, and applicable insurance requirements. CABX assumes no liability for interstate compliance.
Travel to Canada requires a valid passport, no criminal inadmissibility, and required visas if applicable.
Travel to Mexico requires a valid passport, FMM entry permit if required, and any applicable visas.
Drivers may refuse border crossing if documents are missing, the passenger is inadmissible, or border agents deny entry. CABX is not responsible for border delays, denied entry, or immigration issues. Refunds will not be issued for border-related cancellations.
By using CABXLLC.io, you acknowledge that customer data may be stored on Netlify (hosting), Stripe (payment processor), Bluevine Bank (financial institution), CJ Affiliate Platform, or other sources and payroll systems. These platforms may store addresses, phone numbers, payment data, email addresses, and reservation details. CABX does not control these systems and is not liable for data leaks, breaches, outages, or third-party errors. All claims must be directed to the respective platform.
Drivers may receive your pickup address, drop-off address, phone number, and passenger name as required for service and as permitted by law.
Any dispute, claim, or controversy arising out of or relating to these Terms or CABX services shall be resolved exclusively through binding arbitration in the State of Michigan. You waive any right to participate in a class action lawsuit or class-wide arbitration against CABX LLC. No jury trials.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Michigan, without regard to conflict of law principles, even where travel crosses state lines.
CABX reserves the right to update or modify these Terms at any time without prior notice. Continued use of CABX services following any modification constitutes acceptance of the revised Terms. The most current version will always be available at cabxllc.io/legal.
By booking a ride, communicating with CABX, entering a CABX-connected vehicle, or making payment for services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full, including all liability limitations, all policies, all Michigan-compliant refund rules, all data-storage disclosures, and all driver-authority rules.
CABX LLC • Kalamazoo, Michigan • contact@cabxllc.io