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CABX LLC — Privacy Policy

Effective Date: January 1, 2026
Governing Law: State of Michigan
Last Updated: June 2026

 Your Privacy Matters

CABX LLC is committed to being transparent about the data we collect, how it is used, and who it is shared with. This Privacy Policy applies to all users of CABXLLC.io and any CABX-connected services. By using CABX services, you acknowledge and accept the practices described in this policy. This policy should be read alongside our Terms & Conditions.

1. Who We Are

CABX LLC is a Michigan-registered dispatching, scheduling, coordination, and payment-processing platform located in Kalamazoo, Michigan. We are not a transportation provider. We connect riders with independent contractor drivers and facilitate scheduling and payment.

Contact for Privacy Matters: contact@cabxllc.io

2. Information We Collect

We collect information necessary to provide our dispatching, scheduling, and coordination services. This includes:

Identity Information Full name, passenger count, and verification details provided at booking.
Location Information Pickup address, drop-off address, and route information for your trip.
Contact Information Phone number and email address used to confirm and coordinate your reservation.
Payment Information Payment data processed through Stripe or Bluevine. CABX does not store raw card numbers.
Reservation Details Booking date, time, service tier, add-ons, and any notes submitted with your reservation.
Recording Data Audio and/or video recordings captured in CABX-connected vehicles per your consent under our Terms & Conditions.

3. How We Use Your Information

We use the information collected solely for the following purposes:

  • Confirming and fulfilling ride reservations
  • Sharing necessary trip details with the assigned Driver (name, phone, pickup/drop-off)
  • Processing payments and managing billing
  • Communicating with you about your reservation, changes, or service issues
  • Resolving disputes, insurance claims, or legal matters
  • Complying with applicable laws and legal obligations
  • Improving our scheduling and coordination services

CABX does not sell your personal data. CABX does not use your data for targeted advertising.

4. Information Shared With Third Parties

Third-Party Platforms: CABX uses trusted third-party platforms to operate our services. Your data may be stored and processed by these platforms in accordance with their own privacy policies. CABX is not liable for the data practices of these third parties.
Platform Purpose Data Involved
Stripe Payment processing Payment data, name, email
Bluevine Bank Financial institution / banking Payment data, transaction records
Netlify Website hosting IP address, usage data, form submissions
CJ Affiliate Affiliate / partner links Click and referral data
SleekFlow Customer communication widget Messages, contact details
Independent Drivers Trip fulfillment Name, phone, pickup/drop-off address
Law Enforcement Legal obligation / safety As required by law or in response to legal process

We do not share your data with any other parties beyond those listed above without your explicit consent, unless required by law.

5. Data Retention

CABX retains customer data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Generally:

  • Reservation and trip data: retained for a minimum of 3 years for legal and insurance purposes
  • Payment records: retained per Stripe and Bluevine's retention schedules, typically 7 years for tax compliance
  • Vehicle recordings: retained at the Driver's discretion; may be kept indefinitely if related to a dispute or legal matter
  • Communication records: retained as needed for dispute resolution

6. Cookies & Website Tracking

CABXLLC.io may use cookies and similar tracking technologies to operate our website. This may include:

  • Essential cookies required for the website to function (session management, security)
  • Analytics data collected by Netlify to monitor site performance and traffic
  • Affiliate tracking cookies from CJ Affiliate for partner link attribution

You may disable cookies through your browser settings, but doing so may affect certain website functionality. CABX does not deploy advertising or behavioral tracking cookies.

7. Vehicle Recordings

Recording Consent: By entering a CABX-connected vehicle, you consent to audio and/or video recording. This is covered in full under Section 6 of the CABX Terms & Conditions. Recordings are for safety, quality assurance, and legal purposes only.

Recordings captured in CABX-connected vehicles are maintained by individual Drivers and/or their vehicle camera systems. CABX may request access to recordings in connection with disputes, insurance claims, or legal proceedings. Recordings are not publicly shared.

8. Children's Privacy

CABX services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our platform, please contact us at contact@cabxllc.io and we will take steps to remove that information promptly.

Minors riding in a CABX vehicle must be accompanied by a responsible adult. CABX drivers may refuse unaccompanied minor transport at their discretion.

9. Data Security

CABX relies on industry-standard security practices implemented by our third-party platforms (Stripe, Netlify, Bluevine) to protect your data. While we take reasonable steps to ensure data security, no system is completely immune to security risks. CABX is not liable for data breaches, unauthorized access, or data loss occurring through third-party platforms.

If you believe your data has been compromised in connection with CABX services, contact us immediately at contact@cabxllc.io.

10. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information CABX holds about you
  • Request correction of inaccurate data
  • Request deletion of your personal data, subject to our legal retention obligations
  • Opt out of any non-essential data sharing

To exercise any of these rights, contact us at contact@cabxllc.io. We will respond within 30 days. Note that certain data may be retained as required by law, insurance requirements, or legitimate business interests even upon a deletion request.

11. Third-Party Links

CABXLLC.io may contain links to third-party websites, affiliate partners, or external platforms. CABX is not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party platforms you visit through CABX links.

12. Interstate & International Data

CABX operates under the laws of the State of Michigan. For customers traveling across state lines or internationally, your data remains subject to this Privacy Policy. CABX does not transfer your data to international data processors beyond the standard practices of our listed third-party platforms, which may operate internationally (e.g., Stripe, Netlify).

13. Changes to This Privacy Policy

CABX reserves the right to update this Privacy Policy at any time. Changes will be posted at cabxllc.io/privacy with a revised effective date. Continued use of CABX services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact & Questions

For any questions, concerns, or requests related to this Privacy Policy or your personal data, contact CABX at:

  • Email: contact@cabxllc.io
  • Location: Kalamazoo, Michigan

 Related Legal Documents

This Privacy Policy is part of the CABX LLC legal framework. Please also review our full Terms & Conditions for complete service policies, liability limitations, and your rights as a rider.

CABX LLC • Kalamazoo, Michigan • contact@cabxllc.io

CABX

Transportation of the Future.

Kalamazoo, Michigan

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